Frequently Asked Questions with answers from Light Therapy UK

A single unit emits a broad range of light wavelengths at a constant intensity for safe light therapy
Employs innovative new technology for visible results.
Is a mobile, easily manageable and maintenance-free device.
Developed and produced by BIOPTRON AG, Switzerland.
BIOPTRON’s technology is endorsed and used by leading physicians in major universities and clinics across        five continents.

 

PhotoMedicine is a paradigm shift in modern medicine: in addition to drugs and surgery, doctors use light to help the body's cells heal themselves. Light Therapy UK distributes award-winning and patented PhotoMedicine technology manufactured in Switzerland called the BIOPTRON Light Therapy Systems.

I BLTS - General Questions
II BLTS - The Application
III BLTS - The Characteristics
IV BLTS - Service and Repair
I BLTS - General Questions TOP

1. What is the BIOPTRON Light Therapy System (BLTS)?
2. Are there different devices?
3. Are there any floor-stands for the devices?
4. Are the BIOPTRON Light Therapy devices medically approved?
5. Are the BIOPTRON Light Therapy devices of Swiss origin, ie. made, developed and manufactured in Switzerland?
6. Is the BIOPTRON Light Therapy used only by medical professionals or also by end-users?
7. BIOPTRON Light has biostimulative effects. What does this mean?


1. What is the BIOPTRON Light Therapy System (BLTS)? TOP

The BLTS is a medical device technology based on a unique light therapy concept. It can be used for prophylactic treatments, therapy and rehabilitation in a variety of medical areas. More than 15 years of experience and ongoing scientific and clinical research in a variety of applications are providing the foundation of this therapy.


2. Are there different devices? TOP

Yes. In order to assure the best-fitting solution for every need, the range of the BLTS is including three different types of devices. They differ in size and design, but are emitting light with identical physical and technical characteristics.
The approximate filter diameter varies from 5cm (BIOPTRON MedAll) to 11cm (BIOPTRON Pro 1) up to 15 cm (BIOPTRON 2).


3. Are there any stands for the devices? TOP

Yes. The BIOPTRON Pro 1 is available either with table stand or with floor stand. For the BIOPTRON MedAll and for the BIOPTRON 2 we recommend one of the optional available floor stands. Not only that the stand increases the comfort of treating, furthermore it expands the device-capacity by making it possible to treat areas of the body, which are difficult to reach without stand.


4. Are the BIOPTRON Light Therapy devices medically approved? TOP

Yes. They are approved as medical devices according to 93/42/EEC (the EEC-directive competent for Medical Products). This is the responsible and official European directive for all medical products, which are produced and sold in the EEC.


5. Are the BIOPTRON Light Therapy devices of Swiss origin, ie. made, developed and manufactured in Switzerland? TOP

Yes. All BIOPTRON products are manufactured in our own Swiss production facilities.


6. Is the BIOPTRON Light Therapy used only by medical professionals or also by end-users? TOP

BLT is being used by medical professionals as well as by end-users. There are three different types of devices available in order to assure the best-fitting solution for every individual need - for the medical professionals as well as for the private home-users.


7. BIOPTRON Light has biostimulative effects. What does this mean? TOP

BIOPTRON Light stimulates and modulates reparative and regenerative processes, as well as those of the human defence-system.
It acts in a natural way by supporting the regenerative capacity of the body and therefore helps the body to release its own healing potential.


II BLTS - The Application
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1. In which medical areas can BIOPTRON Light Therapy be used?
2. In Wound Healing: For which kind of wounds can BIOPTRON Light Therapy be used?
3. In Pain Treatment: For which kind of pains can BIOPTRON Light Therapy be used?
4. Is it necessary to consult a medical doctor before using BIOPTRON Light Therapy (BLT)?
5. How should I apply the BIOPTRON Light Therapy?
6. What is the duration of a therapy session and how often is it applied?
7. Are there special times during the day when the use of the BIOPTRON Light Therapy is recommendable?
8. Are the devices easy to operate?
9. How should the treatment area be prepared before a therapy session?
10. Is it important to keep the device in a specific distance and position?
11. Does the BIOPTRON Light Therapy have any harmful side effects?


1. In which medical areas can BIOPTRON Light Therapy be used? TOP

For specified medical indications in the areas of Wound Healing and Pain Treatment.


2. In Wound Healing: For which kind of wounds can BIOPTRON Light Therapy be used? TOP

For leg ulcers, for decubitus (pressure sores), for burns and for wound healing after operations and after traumas (injuries).


3. In Pain Treatment: For which kind of pains can BIOPTRON Light Therapy be used? TOP

For pain related to rheumatology, to physiotherapy and to sports medicine.


4. Is it necessary to consult a medical doctor before using BIOPTRON Light Therapy (BLT)? TOP

In connection with treating medical indications, it is generally recommended to consult a physician before using BLT in order to receive professional advise whether this treatment is recommendable or whether other medical treatment is necessary.


5. How should I apply the BIOPTRON Light Therapy? TOP

Every device includes a detailed Operating Instruction booklet. Please read it carefully and follow the application instructions given therein.


6. What is the duration of a therapy session and how often is it applied? TOP

One session takes about 4 to 10 minutes once or twice a day. The duration of the entire course of treatment depends on different parameters like the reason for the treatment or the condition of the treated area.


7. Are there special times during the day when the use of the BIOPTRON Light Therapy is recommendable? TOP

No. The BLT can be applied any time of day. Preferably while you have time to relax and can thus enjoy its biostimulative effect. During the period of treatment regular use is recommended.


8. Are the devices easy to operate? TOP

Yes. All BLT devices are very user-friendly, handy and easy to apply.


9. How should the treatment area be prepared before a therapy session? TOP

The treatment area should be clean and not coated.
When treating open wounds any dressings have to be removed and the usual wound cleaning should be performed before applying BIOPTRON Light (under physician's supervision).


10. Is it important to keep the device in a specific distance and position? TOP

Yes. Hold the device at a right angle of 90° and maintain it at a distance of approx. 10 cm (4 inches) from the skin.


11. Does the BIOPTRON Light Therapy have any harmful side effects? TOP

The BLT is being used for more than 15 years and until now no harmful side effects are known.


III BLTS - The Characteristics
TOP

1. What are the unique characteristics of BIOPTRON Light?
2. What does polarization mean?
3. What does polychromy mean?
4. What does incoherency mean?
5. What is the wavelength of BIOPTRON Light?
6. Does BIOPTRON Light contain ultraviolet radiation?
7. What is the difference between sunlight and BIOPTRON Light?


1. What are the unique characteristics of BIOPTRON Light? TOP

The coaction of the following four characteristics is the basis for the beneficial effects:
- polarization
- polychromy
- incoherency
- low energy.


2. What does polarization mean? TOP

BIOPTRON Light is polarized light. This means that its waves move on parallel planes. In the BIOPTRON Light polarization reaches a degree of approximately 95%.


3. What does polychromy mean? TOP

BIOPTRON Light is a polychromatic light. This means it contains not only one wavelength (like laser-light), but a wide range including visible light and a part of the infrared range. BIOPTRON Light does not contain UV radiation!


4. What does incoherency mean? TOP

As opposed to laser light, BIOPTRON Light is incoherent or out-of-phase light. This means, that the light waves are not synchronized.


5. What is the wavelength of BIOPTRON Light? TOP

The wavelength of BIOPTRON Light is 480 - 3400 nm - hence it is a combination of the visible part of the electromagnetic spectrum and near infrared light.


6. Does BIOPTRON Light contain ultraviolet radiation? TOP

No. BL is completely free of UV radiation.


7. What is the difference between sunlight and BIOPTRON Light? TOP

In contrast to natural sunlight the technically synthesized BIOPTRON Light provides light therapy with controllable and therefore reproducible parameters.


IV BLTS - Service and Repair TOP

1. How long is the guarantee period for the BIOPTRON Light Therapy devices?
2. Where can I purchase BIOPTRON Light Therapy devices?
3. Are there Service and Repair Centres for the devices?


1. How long is the guarantee period for the BIOPTRON Light Therapy devices? TOP

Please contact your local distributor.

2. Where can I purchase BIOPTRON Light Therapy devices? TOP

Steven Warren Light Therapy UK steven@consultstevenwarren.co.uk


3. Are there Service and Repair Centres for the devices? TOP

Yes. Any repairs are to be carried out exclusively by BIOPTRON Service and Repair Centre here in the UK Address Tuttoluxo Ltd Tuttoluxo Ltd (Part of the Zepter Group)

1st Floor, Masters House

107 Hammersmith Road

London W14 0QH

Phone: +44 020 7603 0811

customerservice@tuttoluxo.co.uk

 

Terms and conditions

General Information
Returns Policy and Refunds
Prices and VAT Refunds
Sales and Promotions
Products
Liability
Delivery Details
Payment
Privacy Policy
Security
Copyright, Trademarks and Data Protection


1. General Information

It is important that you read our Terms and Conditions as they govern your use of this website. By using this website you agree to our terms and conditions as stated.
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2. Returns Policy / Refunds

At Light Therapy UK we pride ourselves on our attention to quality products and excellent service. However, should you, for any reason wish to return any goods to Light Therapy UK, we will refund the items under our "Returns Policy" provided they are unused, not damaged and returned in their original packaging within 14 days of receipt. (Please note: Products that are manufactured to order cannot be returned / refunded).

You will be responsible for the shipping and handling charges incurred when placing the order and the cost for the return of the goods. Prior to returning the goods you must contact us via e-mail customerservice@lighttherapyUK.com or phone +44 (0)870 762 4841 and we will provide with your returns document and number and the relevant returns address which you require when returning any products. You must assure to return the goods by safe methods of transport. To ensure this we suggest using a delivery service that requires a signature on receipt and allows you to insure the goods against damage or loss whilst in transit. You are responsible for the cost of the product until arrival at the returns address.

Upon receipt and inspection of the goods a refund will be issued to you. The refund of your payment is handled through our secure payment provider Worldpay who will issue you with a full credit to the card used for the purchase. Please note that due to the nature of the products returns can only be accepted if neither the safety seals (electrical products) have been broken. If unsure, please contact us prior to purchasing the goods at customerservice@lighttherapyuk.com
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3. Prices and VAT Refunds

All prices are shown in Pounds Sterling. Delivery charges are calculated according to the destination of the parcel and the shipping service and include any handling and processing fees implied by our service providers. If you are a UK resident and registered disabled you may be eligible for VAT relief if a product is specifically manufactured for a particular treatment or type of condition. We will refund the VAT when applicable through our secure payment provider Worldpay on receipt of your signed VAT exemption form. If you would prefer to settle your payment in Euro or US Dollars you can choose the relevant currency once you are in the secure payment environment provided by Worldpay PLC (Royal Bank of Scotland).

Whilst we endeavour to keep prices accurate we may be unable to supply the goods at the price shown. In this instance we will contact you and you will have the opportunity to modify or cancel your order. Please be aware that Light Therapy UK.com reserves the right to refuse bulk orders if we believe that the goods are being sold on for retail purposes. If this is the case a member of our Customer Services team will contact you to discuss the appropriate purchasing for distribution channels with you.

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4. Sales and Promotions

Prices that are reduced for sales and promotions via Light Therapy UK.com are only valid for the period whilst the sale/promotion is in progress and cannot be backdated or added any time outside the offer. Sale/Promotional Items are not subject to further discounts we may offer from time to time. We offer a 10% discount on a range of products to all UK members of the Spinal Injuries Association, Paraplegics Association and many other Associations. Please email us once you have been issued your unique purchase order number and we will immediately issue a refund to your purchasing card.

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5. Products

All the products available from Light Therapy UK.com are supplied by manufacturers accredited to ISO 9001/ ISO 9002. Products are in line with a variety of European Standards / British Standard and the details are provided on the product pages. Technical aids for disabled persons - General requirements and test methods. Products are CE marked in accordance with the European Directive 93/42/EEC. All weights given are approximate weights for the selected product and may vary from the actual weight as they include standard accessories supplied with the product and packaging. Whilst we assure the manufacturers conform to any European legislation for the sale of products available from us, it is outside our control as non-manufacturers to assure the specifications and materials used are in adherence to legislation as may be in force in any non-European country. It is the purchaser's responsibility to assure the product is in line with the countries appropriate standard and should it not adhere to those standards the purchaser carries risk related responsibilities herself or himself. Orders for products within the program that are not available for international resale will not be processed by us. We will provide you in such instances of the manufacturer's contact details or appointed distributor if known.

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6. Liability

To the extent not prohibited by law, in no event shall we be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, arising out of or related to your use of the use of our website or produce supplied, however caused, regardless of the theory of liability ( contract, tort or otherwise) and even if we have been advised of the possibility of such damages, some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmission or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We do not promise that our website will be uninterrupted or entirely error free at all times. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

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7. Delivery Details

We deliver worldwide. Our deliveries are handled by signed for insured postal services and also major courier companies working on a 2 to 28 day delivery service depending upon the destination of the parcel and the service used for delivery. Once your order has been processed and been issued with a "ready for despatch" note you will receive an email from us confirming your purchase and a receipt. All parcels are sent via a recorded insured trackable service.In case of the parcel not arriving with you within the estimated delivery time please contact us via e-mail customerservice@conformUK.com or phone +44 (0)870 762 4841 and provide us with your Transaction ID. In the event of loss of the parcel a replacement will be issued to you immediately or you can cancel the order if the goods are no longer required.

The delivery charges apply per purchase transaction, regardless of the quantity or variety of products ordered. Once you place your order with us, you will receive an automated email confirming your order. Your order will be processed by us within 24-72 hours at which point you will receive your order confirmation along with your receipt from our accounts department.

Parcels are sent via a selection of secure couriers and postal services: please allow 2 - 28 days for delivery depending on destination. Goods sent within the UK are generally delivered within 2 - 7 days, within Europe and the USA 7 - 14 days and other destinations 14 - 28 days. Carriage prices vary depending on the delivery destination and the weight of the goods. The carriage charge is displayed once the delivery destination has been selected at checkout. Goods supplied outside Europe will be charged VAT if the carrier does not offer a service to collect local taxes / duties on delivery of the goods. If the carrier is able to collect local duties and taxes we will refund the VAT charged at 15% to your purchasing card.

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8. Payment

We accept payment by most all major credit/debit cards. All orders are positively credit/debit card sanctioned prior to despatch. Please ensure the details you enter are correct. We can accept no responsibility if the order is held up as a result of incorrect payment/delivery details being given. UK cheques and Euro cheques are accepted by post and must be made payable to Light Therapy UK.

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9. Light Therapy UK Privacy Policy

The success of Light Therapy UK is based on the strong traditions of quality, customer service and value for money. When you buy products from us or provide us through other means with your personal details we will never sell or pass on your name and address to any other organisation. We use these details to process your order and to continue to improve our service to you. If you so choose you will be added to our mailing list and will receive e-mails, brochures and other sales or promotional materials from time to time from Light Therapy UK relating to news, products and services. You can unsubscribe from these e-mails etc. at any time.

In several areas of Light Therapy® UK, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request and details on how we use this information.

Checkout

You are asked for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order. Your credit card information is taken by Worldpay PLC for verification of your credit card payment. We do not receive these details. We do not share your name, address or email contact address with any other companies. We do not share any other information with third parties, except in the case of contact or order information needed by our supplier network to fulfill your order. We do not share or sell email addresses.

The Light Therapy UK Email Newsletter

We offer you the opportunity to provide a name and email address to receive our monthly newsletter. We use this information only to fulfill your request. We do not share or sell email addresses.

How we use Email

We do not sell or share email addresses with other companies. After you place an order on our site, you will receive an email from our accounts department confirming your order and your receipt for the good purchased.

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We send the Light Therapy UK Monthly Email Newsletter, our email update on sales and products, to subscribers and occasionally to other customers who we think might be interested in receiving this information. Unsubscribe instructions are included in each edition of the email.

We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

Information we do not collect

When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.

Cookies - Shopping and Checkout

Cookies are small bits of text that your Web browser software stores on your computer when you visit a web page. A cookie is used to "remember" which items you've placed in your Shopping Bag as you move about within the site. Name, address and other personal details are not stored within these cookies. Before you can place an order at LightTherapy® UK your browser must be set to accept cookies. This is the case for most major online shops e.g. amazon.com. Most browsers accept cookies by default, but if you're having trouble ordering, you may need to change settings to enable cookies. Contact your internet provider if you have difficulties.

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10. Security

You can have full confidence that the LightTherapy® UK on-line ordering service is fully secure. All credit/debit card transactions processed from this site are carried out via our secure service provider Worldpay who use 128-bit encryption to create a safe and secure shopping experience for you. Once you reach the order process, you will notice a padlock at the bottom of you browser window.

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11. Copyright / Trademarks / Data Protection

All content presented on this web site, including but not limited to, text, graphics, logos, button icons, images, audio clips and software, is the sole legal property of Light Therapy UK (www.LightTherapyUK.com) and it's associate manufacturers, supplier network unless otherwise noted, and is protected by international copyright laws (Bern Convention). Copyright, trademarks and other intellectual property rights protect them.

None of the material on this web site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Conform UK (www.LightTherapyUK.com) the copyright owner, regardless of the purpose or intent of the user.

All photographic and graphic images are encoded with a digital watermarking process. This invisible digital watermark is imbeded directly within the image at the time the image is created and is impossible to alter or remove thus positively identifying the copright ownership of all images on this web site. Permission is granted to download and view the materials on this web site for accredited medical, and other non-commercial use only, provided:

1) you do not modify any of the materials.
2) that you retail all copyright and other proprietary notices contained in the materials.
3) and only if prior written permission is obtained from LightTherapyUK

You may view, copy or print portions of our website for the sole purpose of providing you with information about our products prior to placing an order with us or placing at the time when placing an order with us. You may not, without our permission (www.LightTherapyUK.com), mirror any material contained on this web site on any other server. You are also prohibited from linking to any individual page on this web site other than the opening page (index.htmll) from any other web location without first obtaining prior written permission from Light Therapy UK (www.LightTherapyUK.com).

Permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. Any unauthorized use of any material contained on this web site is in direct violation of copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statues. Any and all violations of our legal rights will be pursued to the fullest extend of law. We will use the information, which you provide, and the records of items you buy to monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

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